Featured articles

• UK <> EU Sending of Foodstuffs / Animal Products / Cosmetic items

Booking

• How do I login?
• Where do you ship to?
• How do I measure my items?
• Do I need labels?
• How do I attach my labels?
• What if I cannot print my labels?
• What if I don't have access to my labels?
• Can my parcel be collected and delivered on the same day?
• View all articles in “Booking”

Collections

• Where are my items collected from?
• When will my items be collected?
• When should I book my collection?
• Can the driver call me before collection?
• What if I miss my collection or the driver does not turn up?

Delivery

• How long does it take to receive my item after I sent it?
• When will my items be delivered?
• What if I miss my delivery?
• Do you deliver to PO boxes?
• Will I have to pay for customs?
• Can I arrange a Saturday delivery?

Payments

• What is the Top-up facility?
• Can I cancel my order or get a refund?
• My card has been declined.
• How can I pay for my order?
• Overweight / Oversized Fee
• Brexit Surcharge (DHL)
• Brexit Surcharge TNT

What Items can I send?

• What size/weight item are you allowed to send?
• Are there any items I cannot send?
• What packaging can I use?
• UK <> EU Sending of Foodstuffs / Animal Products / Cosmetic items
• How do I pack my items?
• Can I send my TV, Games consoles, computers/laptops (electrical items)?

Tracking

• What does "On Hold" mean on my tracking?
• Why does my TNT tracking show a different order?