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1 article
UK <> EU Sending of Foodstuffs / Animal Products / Cosmetic items
Booking
10 articles
How do I login?
Where do you ship to?
How do I measure my items?
Do I need labels?
How do I attach my labels?
What if I cannot print my labels?
What if I don't have access to my labels?
Can my parcel be collected and delivered on the same day?
View all articles in “Booking”
Collections
5 articles
Where are my items collected from?
When will my items be collected?
When should I book my collection?
Can the driver call me before collection?
What if I miss my collection or the driver does not turn up?
Delivery
5 articles
How long does it take to receive my item after I sent it?
When will my items be delivered?
What if I miss my delivery?
Do you deliver to PO boxes?
Will I have to pay for customs?
Payments
5 articles
What is the Top-up facility?
Can I cancel my order or get a refund?
My card has been declined.
How can I pay for my order?
Overweight / Oversized Fee
What Items can I send?
4 articles
What size/weight item are you allowed to send?
Are there any items I cannot send?
What packaging can I use?
UK <> EU Sending of Foodstuffs / Animal Products / Cosmetic items
Tracking
1 article
What does "On Hold" mean on my tracking?