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1 article
UK <> EU Sending of Foodstuffs / Animal Products / Cosmetic items
Booking
12 articles
How do I login?
Where do you ship to?
How do I measure my items?
Do I need labels?
How do I attach my labels?
What if I cannot print my labels?
What if I don't have access to my labels?
Can my parcel be collected and delivered on the same day?
View all articles in “Booking”
Collections
5 articles
Where are my items collected from?
When will my items be collected?
When should I book my collection?
Can the driver call me before collection?
What if I miss my collection or the driver does not turn up?
Delivery
6 articles
How long does it take to receive my item after I sent it?
When will my items be delivered?
What if I miss my delivery?
Do you deliver to PO boxes?
Will I have to pay for customs?
Can I arrange a Saturday delivery?
Payments
7 articles
What is the Top-up facility?
Can I cancel my order or get a refund?
My card has been declined.
How can I pay for my order?
Overweight / Oversized Fee
Brexit Surcharge (DHL)
Brexit Surcharge TNT
What Items can I send?
7 articles
What size/weight item are you allowed to send?
Are there any items I cannot send?
What packaging can I use?
UK <> EU Sending of Foodstuffs / Animal Products / Cosmetic items
How do I pack my items?
Can I send my TV, Games consoles, computers/laptops (electrical items)?
Can I send pallets?
Tracking
3 articles
What does "On Hold" mean on my tracking?
What if my item has been damaged?
Why does my TNT tracking show a different order?