Unfortunately, we do not offer boxes or a packaging service. It is your responsibility to package all items; if you are not at the collection address, it is always your responsibility to ensure the sender has packaged the shipment appropriately.

You can use your own boxes/packaging as long as it is suitable to safely transport your items.

We recommend ensuring all items are packaged properly before booking a collection. We recommend shipping most items in double-walled cardboard boxes and bubble wrap. If your shipment is not packaged appropriately, then the courier has a right to refuse it. 

Plastic boxes, bin bags, laundry bags are not suitable for transporting items and would be considered inappropriate packaging. Please do not use plastic boxes or storage boxes. 

Please note, we do not accept suitcases/bags as packaging. 

It is your responsibility to use appropriate packaging, it is not the couriers. The couriers may collect items in inappropriate packaging, this does not mean the packaging would be considered appropriate as the courier assumes you are sending your packages knowing of the potential risk for damage.